Refund Policy

Sentinel · getsentinel.ai · Effective 12 October 2026

Paid plans are billed monthly. This is when we refund.

First month, full refund

If Sentinel is not what you expected, write to us within 14 days of your first payment and we refund it in full, no questions. One first-month refund per person.

Later months

Monthly fees are not refunded once the month has started, with two exceptions: if the Service was unavailable for more than 72 hours in a billing month through our fault, we refund that month; and if we end your plan for a reason other than a breach of the terms, we refund the unused part of the month.

Usage-based charges

Charges for usage beyond your plan, and for third-party model keys you bring, are not refundable.

How

Email hello@getsentinel.ai from your account address with the invoice number. Refunds go back to the original payment method within 10 business days of approval.

Questions about this policy? Contact hello@getsentinel.ai.